We have two seats for now but my 5 year old will be too big for them next year. External battery looks a bit silly compared to bikes with integrated. I emailed and asked if I can decrease the tire size, they stated only a 3" tire would fit. Not a huge fan of the 3" tires on the bike. This was a setup issue from factory that I fixed. I have a strip all the way around the tire where you can see the rub. Chain rubs against tire in 2 lowest gears. They've been fairly responsive on the whole. Customer service was fairly responsive and sent a new part right away, props to that. Battery range is nowhere near what they advertise! I have never achieved more than 30km before running out of juice, and when you get to around 30% charge remaining the bike starts to struggle with power up hills. You absolutely have to spec hydraulic brakes on a cargo bike. For a bike that's supposed to carry kids, this is a truly headscratching choice from the design team. Setup was simple enough, they have an online video on youtube. Chose ENVO because it was quite a bit cheaper, but you always get what you pay for :). We were also heavily considering an Aventon Abound. ENVO also seems to have a ton of dealers in Canada, so service options should be available if it comes to that. I like that both a front and back rack, as well as foot pegs, were included as part of the purchase price. I would definitely recommend going with a 48V bike if you have a bunch of hills. I live in Nelson, BC - we have a ton of steep grades and the battery can sometimes struggle. I haul two kids with it using Polisport seats attached to the large rack - gets them to and from daycare, barely. For the price it isn't bad, definitely the cheapest option I found for a cargo ebike that carries kids.
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